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Software Support

IJYI’s software support service keeps your business critical applications functioning and performing.


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The Cost of IT Downtime

Every modern organisation relies on effective and reliable software. Whether you’re a manufacturing giant or a small office-based company, any interruption to software availability can be disastrous, and as a result, contingency planning is essential.

IJYI’s software support service keeps your business critical applications functioning and performing. Our support team provides proactive service targeting and incident avoidance, while regular engagements with support consultants ensures that IJYI has a clear understanding of and input into your business strategy, enabling us to add value to your contingency plans.

With the choice of 24/7 support or business hours only, depending on your specific requirements, our comprehensive SLAs means support consultants will be on-hand to respond to your business priorities.

IJYI provide Plant Parts with ongoing support services which has meant that we are able to keep our business critical systems running twenty-four hours a day, seven days a week.”

Richard Finch, Managing Director, Plant Parts

 

Software Support

When you choose IJYI’s software support service to compliment your business continuity planning you will benefit from:

  • An expert support consultant aligned to your account
  • Support consultants are rotated between support work and projects to maintain skills
  • Option to escalate to an IJYI subject matter expert when required
  • Flexible support packages including 24/7 and business hours only
  • Proactive support – your support consultant will undertake daily/weekly/monthly checks on your software to spot potential issues before they arise
  • Multi-Channel options for raising a support ticket through email and website logging
  • Regular reporting on software services through:
  • Web (PowerBI) Dashboard
  • Scheduled Reports
  • Open/Update/Close Notifications
  • Pre-agreed SLAs tailored to your requirements
Software Support

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